ACL Receives Highest Score for Ocean Carrier in Logistics Management’s 2025 Quest for Quality Award

For more than four decades, the Quest for Quality Awards have been regarded as one of the transportation and logistics industry’s most respected benchmarks of customer satisfaction and service excellence. The survey is unique in that qualified Logistics Management readers evaluate ocean carriers, 3rd-party logistics providers and U.S. port operators solely on the basis of service quality and performance.

Ocean carriers were evaluated across five service categories:

• On-Time Performance
• Value
• Information Technology
• Kundservice
• Equipment & Operations

More than 2,800 participants rated providers on a five-point rating scale, with 5 denoting superior performance and 1 representing the lowest rating. Weighted category scores were used to determine an overall rating, with providers exceeding their category average earning Quest for Quality award honors. To be eligible, carriers were required to receive responses from at least 5% of the survey participants in the category. Final rankings were established through Peerless Research Group’s weighted scoring analysis.

ACL achieved the highest overall weighted score of 54.55, earning the top position among the ten ocean carriers included in the study. The company also ranked first in Information Technology, reflecting ACL’s continued investment in digital tools and customer-focused technology solutions.

Despite ongoing industry challenges, including port congestion, rising fuel costs, schedule disruptions and geopolitical tensions, Logistics Management readers recognized ACL for delivering quality service throughout the past year. Respondents cited ACL’s strong performance in on-time delivery, customer care, equipment availability, vessel operations as key factors contributing to the company’s success.

ACL’s recognition as the highest-ranked ocean carrier in the 2025 Quest for Quality Awards reinforces its reputation as a trusted partner in global shipping and logistics.